Return policy

Overview

At SklepTech, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, we are here to help.

Return Period

You have 15 days from the date of delivery to return an item for a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Have a receipt or proof of purchase.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at [contact email/phone number].
  2. Return Authorization: You will receive a return authorization and instructions on how to proceed with your return.
  3. Pack the Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship the Item: Return the item to the address provided in the return authorization.

Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges

If you need to exchange an item for the same item or a different one, please follow the return process and specify that you would like an exchange.

Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item, unless the return is due to an error on our part.
  • Shipping costs are non-refundable.

Contact Us

If you have any questions about our Return Policy, please contact us